FAQ

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We offer $5 flat rate shipping to the United States. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at fleurcandlesxo@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We want all of our customers to be satisfied, so reach out to us at fleurcandlesxo@gmail.com with any concerns and we can work together to resolve it! 

In the event that your order arrives damaged in any way, please email us as soon as possible at fleurcandlesxo@gmail.com with your order number and a photo of the item’s condition.